Our Lifetime Warranty covers your GlassSipper straw in the event of accidental breakage.
Broken Straw? Please fill out this form and follow the instructions contained therein for obtaining your replacement. There is no need for you to return your broken straw to us.
We will email you an electronic coupon code worth the retail price of the broken straw (taxes and shipping are not included) which you can use on GlassSipper.ca to order any replacement product you choose. If you order a product of higher value, you simply pay the difference.
Our lifetime warranty does not expire. If your broken straw was a custom design or is no longer available for purchase on the website, we will (to the best of our ability) create a replica for you. We will replace your decorated straw once. If your replacement straw breaks, we will replace it with a plain straw.
Plain straw replacement requests require proof of purchase.