FAQs
My straw broke – how do I get it repaired or replaced?
We don't repair a broken or damaged straw, but we will replace it. Fill out this form and we'll send you a coupon for a replacement straw.
Can you make a special ordered size?
In most cases, yes, we can. Actually we have made a number of unique sized straws for people with special needs (see Reviews). Some people have a favourite container that they would like a custom length straw for. Please email us with your specifications and we will contact you with a quote.
What is borosilicate glass?
Borosilicate glass is a type of glass composed of silica and boron oxide. Borosilicate glass has a very low thermal expansion, making it resistant to thermal shock, more so than any other common glass. It is also non-porous and hypo-allergenic.
Borosilicate glass was first developed by German glassmaker Otto Schott in the late 19th century. Borosilicate glass is often used for high-quality beverage glassware and kitchenware (a popular brand name is Pyrex®). Borosilicate glassware has increased durability and has microwave and dishwasher compatibility. It contains no lead.
Why do you use “borosilicate” glass?
We use borosilicate glass because it is the strongest commercially available glass on the market, it is the same type of glass that your vintage glass coffee pot or your Pyrex® pie plate is made from.
Will my straw break if I put it in the dishwasher (or microwave)?
Your straws will easily withstand dishwasher and microwave use. We recommend sanitizing your straws in the dishwasher.
Will the decorative colours ever fade?
No, any colour that is on our straws is coloured glass that we melt on with a torch at 2500 degrees. We do not use any paints, glues or coatings on our straws.
Are these straws hard to clean, do I really need a cleaning brush?
The straws are easy to clean. We recommend that you rinse your straw thoroughly when you are finished using it. Sometimes, thicker beverages may cake inside the straw if left sitting. It is then easy to clean with a quick scrub with a brush. We recommend ordering onewith your straws.
How long will it take to get my order?
GlassSipper normally ships within 2 days. If there will be a delay in shipping, we will notify you.
Can my straw break with normal use?
Under normal use it will not break. However, It will break if dropped on a tile floor or other hard surface. Treat your straws like you would any other glass and they will last for years.
Will my straw chip or crack?
If it is dropped there is a possibility of chipping or breaking. If you ever notice any chipping, cracking or breakage, DO NOT USE THE STRAW!! Go to our Lifetime Warranty page and see instructions to request a replacement straw. We will gladly replace it free.
Which is the most durable straw?
A straight straw is more durable than a bent one, and a plain straw is more durable than a decorated one. A thicker straw is more durable than a thinner one. If you are worried about breakage, consider plain straight straws. Increase the longevity of your glass straw with a reusable straw case.
Why don't you carry coloured straws?
The coloured straws are made from tubing that comes from China, and we are not confident in its durability or quality. Our glass comes from the Czech Republic, and is the same glass tubing used in science labs world wide.
How do I get a refund if I am not satisfied?
Go to our Shipping and Returns page and see instructions for returning your straw towards the bottom of the page. We will issue you a refund for the total amount of your purchase (excluding shipping).
Where are all of your products made?
Our straws are all hand made in Vancouver, Canada.
How do I safely store my glass drinking straws?
We like to keep our straws on the countertop in a tall glass so everyone can see (and admire) them. If storing your glass drinking straws in a drawer, it is recommended that they have their own compartment, separate from other utensils.
My straws have become cloudy, how can I get them to sparkle again?
If your glass drinking straws become “cloudy” from hard water conditions in the dishwasher, simply soak in distilled white vinegar. Using a cleaning brush can speed the process to return the glass to its original crystal clear transparency.